IDES has implemented several measures to streamline the filing process. These include improving the website’s infrastructure to increase capacity, extending call center hours and increasing call center staff.
In addition to these measures, IDES is now implementing a new alphabetized schedule, as seen in the above graphic, to help reduce wait times for claims filed both online and over the phone. The day or time of day you call will not affect whether you receive benefits or your benefit amount.
You can file your unemployment insurance claim online here. To file your claim over the phone, you can call 1-800-244-5631. Although this new schedule is expected to improve this process, you may still experience some wait time to file your claim. Thank you for your patience as IDES works through the large volume of claims they are receiving.
