It’s important that we follow recommendations from state and federal health officials and stay home as much as possible.

We are seeing cases of COVID-19 increase drastically as more testing becomes available. Do your part to prevent the spread and flatten the curve by staying home, and practice social distancing when you do essential activities, such as grocery shopping and picking up medications.

The latest number of cases and deaths can be found in the Chicago Sun-Times graph below:

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claims FB

IDES has implemented several measures to streamline the filing process. These include improving the website’s infrastructure to increase capacity, extending call center hours and increasing call center staff.

In addition to these measures, IDES is now implementing a new alphabetized schedule, as seen in the above graphic, to help reduce wait times for claims filed both online and over the phone. The day or time of day you call will not affect whether you receive benefits or your benefit amount.

You can file your unemployment insurance claim online here. To file your claim over the phone, you can call 1-800-244-5631. Although this new schedule is expected to improve this process, you may still experience some wait time to file your claim. Thank you for your patience as IDES works through the large volume of claims they are receiving.

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Office Info

Chicago Office:
8233 S. Princeton
Chicago, IL 60620

P. 773.933.7715

Springfield Office:
627 State House
Springfield, IL 62706
P. 217.782.3201